Frequently Asked Questions
000ok FAQ — All Your Questions Answered in One Place
From opening an account to withdrawing money via bKash — read detailed answers in English to the most frequently asked questions about 000ok right here.
000ok is a trusted online betting and casino platform in Bangladesh. Every day our players ask questions about accounts, payments, games, bonuses, and security. This FAQ page is here to give direct and clear answers to those questions. Below, 22 questions and answers are organised into five topic sections. If you cannot find an answer to your question, our 24/7 live chat support is always ready.
Account and Registration
To register at 000ok you need an active mobile number, a valid email address, and a strong password. Provide accurate information during registration as identity verification may be required at the time of withdrawal. No one under 18 may open an account — this platform is for people aged 21 and above only.
No, only one account per person is allowed. Creating multiple accounts may result in them being suspended and any balance held in those accounts being forfeited. If you have lost access to your existing account, contact the support team via live chat.
Go to the login page and use the "Forgot Password" option. A verification code will be sent to your registered mobile number or email. Once you enter the code, you can set a new password. If you run into any trouble with this process, contact us via live chat.
000ok carries out identity verification when needed to maintain a safe environment. The support team may request verification when you make a large withdrawal or if unusual activity is detected on your account. A copy of your national ID card or passport can be sent directly via live chat.
The 000ok website is fully mobile-friendly and works smoothly on any smartphone browser. Use Chrome or Safari on any Android or iOS device to access the site directly — no separate app download is needed. As long as you have an internet connection, you can play from anywhere.
Deposits and Withdrawals
Deposits from bKash, Nagad, or Rocket are generally instant — in most cases the balance is added within a few minutes. Bank transfers may take a bit longer, usually completing within banking hours. If a deposit is delayed, contact live chat with your payment reference number.
The minimum deposit amount at 000ok is ৳300 for every payment method. The minimum withdrawal amount is ৳800. This same limit applies across all methods — bKash, Nagad, Rocket, Upay, and bank transfer.
000ok typically takes 15 minutes to 2 hours to process a withdrawal. Withdrawals to bKash or Nagad are the fastest. There may be a slight delay late at night or during peak hours, but if a withdrawal takes longer than 2 hours please contact live chat.
000ok itself does not deduct any charges on deposits or withdrawals. However, bKash, Nagad, or your bank may apply their own transfer fees — this depends on the respective provider's policy. Check the applicable charges in your mobile banking app before making a transaction.
Yes, Nagad is one of the approved payment methods at 000ok. Make a payment from the Nagad app to the designated merchant number and save the transaction ID. Enter the correct deposit amount and include your 000ok user ID in the reference field.
Games and How to Play
To bet on any cricket match including BPL, go to the Cricket section. You can place bets on various markets before the match starts or while it is live — such as match winner, toss, runs in the first over, top batsman, and more. Before placing a bet, confirm the odds and the minimum and maximum bet amounts.
RTP, or Return to Player, is the theoretical percentage of total wagers that a game returns to players over the long term. It is an overall statistic, not a guarantee of results for any individual session. 000ok features games from leading providers including Pragmatic Play, JILI, and PG Soft, all of which are independently audited.
Yes, the 000ok live casino section is fully optimised for mobile. Live table games from Evolution Gaming and Ezugi — live roulette, baccarat, blackjack, and live cricket betting — run smoothly on any Android or iOS device. Use a stable internet connection for the best experience.
In most slot games, free spins or a bonus round are triggered when scatter symbols or special symbols land together in a certain number. Popular games such as PG Soft's Fortune Tiger or Pragmatic Play's Gates of Olympus have this feature. The specific rules for each game can be found by tapping the "i" or "?" button inside the game.
Aviator by Spribe is a crash game. A plane takes off and the multiplier keeps rising — if you press "Cash Out" before the plane crashes, you win. If you wait too long to cash out, you lose your entire bet. Aviator also lets you place two bets at the same time.
Bonuses and Promotions
Open a new account at 000ok and deposit a minimum of ৳300 for the first time — the welcome bonus will be added automatically. This bonus is 100% of your first deposit — up to a maximum of ৳15,000. The wagering requirement for the bonus is 15x, meaning you must place bets totalling 15 times the bonus amount.
Say you deposit ৳5,000 and receive ৳5,000 as a bonus. A 15x wagering requirement means you must place bets totalling ৳75,000 (5,000 × 15) before you can withdraw the bonus funds. Whatever you win while wagering can be enjoyed right away — this condition only applies to withdrawing the bonus itself.
The 000ok VIP programme has four tiers. Bronze: weekly cashback up to 0.2%; Silver: up to 0.5%; Gold: up to 0.8%; Platinum: up to 1.0%. The more you play and stay active on the platform, the faster you move up to a higher tier. Each tier comes with more exclusive offers and faster support.
Yes, 000ok runs special promotions during various festive seasons and sporting events. During Eid, BPL, IPL, or the T20 World Cup there may be limited-time bonus offers, cashback, or free bet opportunities. Check the Promotions section of the site regularly or ask via live chat to stay updated on the latest offers.
Contact the support team directly via live chat to find out about 000ok's current referral offers, as these promotions are updated regularly. Share your account details in live chat and ask to receive the latest information on referral benefits.
Safety and Responsible Gaming
000ok uses SSL encryption technology to keep all personal and financial information secure. Payment transactions are handled through the security protocols of bKash and Nagad. We use third-party audited game software to ensure fair play.
000ok is for people aged 21 and above only. This condition is accepted at the time of registration. Any attempt by a minor to open an account is strictly prohibited and such accounts are closed after verification.
000ok believes in responsible gaming. You can set daily or weekly deposit limits on your own account, or temporarily suspend your account if you wish. To request a permanent self-exclusion, contact us via live chat or at [email protected]. For more details, visit the responsible gaming page.
If you notice any unauthorised login or transaction on your account, change your password immediately and notify the support team via live chat. The team will investigate quickly and take the necessary action. For your security, never share your password or OTP with anyone.
Yes, 000ok offers live chat support in Bengali 24 hours a day, 7 days a week. Start a chat from any page on the site or send an email. For any issue — deposit, withdrawal, games, bonuses, or account matters — the support team is ready to help in Bengali.
Lost funds are not returned in normal gaming situations — this is a fundamental rule of online gaming. However, weekly cashback is available under the VIP programme, ranging from 0.2% to 1.0% across Bronze to Platinum tiers. Special cashback offers may also appear during promotional periods.
Still have questions? Contact Support
Our Bengali-speaking support team is with you 24/7 — get answers to any question in moments.
Email: [email protected] • For 21+ only