24/7 Bengali Support

000ok Support — we are here for you whenever you need us

Q: Is 000ok support really available 24 hours?

Yes, 000ok live chat support is active 7 days a week, 24 hours a day. Our team is ready during Eid, Puja and all public holidays.

Q: I deposited money via bKash but it has not shown up in my account — what should I do?

First, note down the transaction ID you received from bKash. Then come to live chat and share the transaction ID, date and amount. Our payment team will verify it quickly and credit your account.

Q: How long does a withdrawal take and what happens if it gets stuck?

Withdrawals are usually completed within 15 minutes to 2 hours. If it has not arrived after 2 hours, contact us on live chat with your withdrawal reference number. We will manually check the status and resolve it.

Q: How do I recover my account if I forget my password?

Use the "Forgot Password" option on the login page. A verification code will be sent to your registered mobile or email. If that does not work either, contact us on live chat or at support@000ok.lat — your account will be recovered after identity verification.

Q: Why did I not receive my welcome bonus?

000ok's 100% first deposit bonus (up to ৳15,000) should be added automatically on the first deposit of a new account. If you did not receive it, make sure the deposit was at least ৳300 and the bonus code was applied correctly. If it still has not appeared, let support know.

Q: When is the VIP cashback paid and what should I do if I do not receive it?

VIP weekly cashback is generally added at the start of each week. Cashback rates are 0.2% at Bronze level, 0.5% at Silver, 0.8% at Gold and up to 1.0% at Platinum. If you do not receive it within the expected time, contact live chat and mention your VIP level.

Q: How long does it take to get a reply when I email support?

Our email team tries to reply as quickly as possible. However, for urgent matters, using live chat is the fastest way to get a resolution. Email address: support@000ok.lat.

To keep your experience at 000ok smooth at all times, our skilled support team is ready to serve you in Bengali 24 hours a day, 7 days a week.

24/7 Live Chat Service

<2 min Average First Response

In Bengali All Support

15 Minutes Fastest Withdrawal

Our Support Channels

There are multiple ways to get help at 000ok. Reach out to us whichever way you feel most comfortable.

Live Chat

Our fastest service channel. Join live chat instantly from any page on the site and get solutions directly in Bengali.

Active 24/7

Email Support

For complex issues or if you want to send screenshots, send us an email. Our team will send a detailed solution promptly. Address: [email protected]

Fast Reply

FAQ

Answers to thousands of common questions are organized in our FAQ section. Checking there before live chat may get you an instant solution.

View FAQ

Payment Support

At 000ok you can deposit and withdraw via bKash, Nagad, Rocket, Upay and bank transfer. The minimum deposit is ৳300 and the minimum withdrawal is ৳800. Withdrawals are usually completed within 15 minutes to 2 hours.

If a payment gets stuck or you have a transaction issue, let us know on live chat right away. Our payment specialists will verify and resolve it quickly.

Instant deposit guarantee with bKash and Nagad
Withdrawal processed within 2 hours of request
24/7 support for any transaction issue
Every transaction secured with SSL encryption

What do you need help with?

The topics 000ok customers most often ask for help with are listed below — get a quick resolution.

Account and Login Issues

If you have forgotten your password, your account is locked or you are having trouble logging in, contact us and the recovery process will be completed quickly.

Bonuses and Promotions

If your 100% welcome bonus or another promo has not been claimed, or if you have questions about wagering conditions, let us know.

Game and Casino Issues

If a game does not load, a round stops midway or you have a question about a result, let us know with a screenshot.

Sports Betting Support

If you have a complaint about an error or disputed result in cricket BPL, T20 or football betting, let us know quickly.

Security and Verification

For KYC document submission, identity verification or any security-related matter, our security team will assist you.

VIP and Cashback

Bronze, Silver, Gold and Platinum — for any question about your VIP level or if you have not received your weekly cashback, contact support.

How to reach us on live chat

Using 000ok's live chat is simple. Connect with a Bengali-speaking support agent in just a few seconds.

Click the chat icon at the bottom of the page

You will find the live chat button at the bottom right of any page on 000ok.

Choose the category of your issue

Payment, bonus, login — select the type of problem you have.

Send a message in Bengali

Write directly in Bengali — our agent will reply instantly.

Confirm the resolution

Once you are satisfied with the solution, end the chat session; if needed, the chat log can be sent to you by email.

What to share for a faster resolution

Your registered mobile number or username
Transaction date, time (BST) and amount
bKash / Nagad transaction ID (where applicable)
Screenshot or description of the error message

Responsible Gaming and Safe Environment

000ok believes that entertainment should always be enjoyed safely and responsibly. Players from Dhaka and all other parts of the country are equally protected on our platform.

If you feel your gaming habits are going out of control, let our support team know — we will help with temporarily closing the account, setting a deposit limit or self-exclusion. For more details, visit our Responsible Gaming page.

For players aged 21 and above only. Use of this platform by minors is strictly prohibited. Suspicious accounts will be closed immediately.

Security Features

Data secured with SSL encryption
Two-factor authentication (2FA) option
Self-exclusion and deposit limit
Fair play guaranteed — verifiable results

Common Questions

Answers to the most frequently asked questions about 000ok support are provided below.

Yes, 000ok live chat support is active 7 days a week, 24 hours a day. Our team is ready during Eid, Puja and all public holidays.

First, note down the transaction ID you received from bKash. Then come to live chat and share the transaction ID, date and amount. Our payment team will verify it quickly and credit your account.

Withdrawals are usually completed within 15 minutes to 2 hours. If it has not arrived after 2 hours, contact us on live chat with your withdrawal reference number. We will manually check the status and resolve it.

Use the "Forgot Password" option on the login page. A verification code will be sent to your registered mobile or email. If that does not work either, contact us on live chat or at [email protected] — your account will be recovered after identity verification.

000ok's 100% first deposit bonus (up to ৳15,000) should be added automatically on the first deposit of a new account. If you did not receive it, make sure the deposit was at least ৳300 and the bonus code was applied correctly. If it still has not appeared, let support know.

VIP weekly cashback is generally added at the start of each week. Cashback rates are 0.2% at Bronze level, 0.5% at Silver, 0.8% at Gold and up to 1.0% at Platinum. If you do not receive it within the expected time, contact live chat and mention your VIP level.

Our email team tries to reply as quickly as possible. However, for urgent matters, using live chat is the fastest way to get a resolution. Email address: [email protected].

Need help right now?

The 000ok support team is always ready for you. Join live chat or find the answer to your question in the FAQ.