000ok Privacy Policy

1 Types of Information We Collect

We collect various types of personal information for the purpose of registration and service delivery on the 000ok platform. This information is necessary for managing your account, confirming transactions, and complying with applicable regulations.

1.1 Information You Provide Directly

When you register or use our services, the following information may be collected:

• Full name and date of birth (for age verification)
• Mobile number and email address
• National ID (NID) or passport details (for identity verification)
• Residential address
• Financial information — details related to bKash, Nagad, Rocket, Upay, or bank accounts
• Any other information you choose to provide

1.2 Automatically Collected Information

When you visit our website, the following information may be collected automatically:

• IP address and device type
• Browser type and operating system
• Cookie and session data
• Site usage patterns and duration
• Referral URL and click-through data

1.3 Information Received from Third Parties

We may receive information from trusted third-party service providers for the purposes of identity verification, fraud prevention, and meeting applicable regulatory obligations.

2 How We Use Your Information

000ok uses your personal information only for the following legitimate purposes. We never use your information for unnecessary purposes.

• Account creation, management, and verification
• Processing deposit and withdrawal transactions
• Confirming the 21-year age requirement
• Providing customer support and resolving complaints
• Preventing fraud, money laundering, and misuse
• Maintaining platform security and integrity
• Fulfilling legal and regulatory obligations
• Improving service quality and enhancing user experience
• Sending promotional communications with your consent

3 Data Storage and Security

Protecting your information is our highest priority. 000ok applies industry-standard technical and organisational measures to protect your personal information from unauthorised access, disclosure, alteration, or destruction.

3.1 Technical Security Measures

3.2 Data Retention Period

Your personal information will be retained only for as long as necessary — that is, while your account is active and for the period required to meet legal obligations. Even after an account is closed, certain information may need to be retained for a specified period in accordance with applicable law.

4 Sharing Information with Third Parties

000ok does not sell your personal information or transfer it to third parties for commercial purposes. However, sharing information may be necessary in the following limited circumstances:

4.1 Service Provider Partners

We work with trusted partners for payment processing (related to bKash, Nagad, Rocket, Upay, and bank transfers), identity verification, and technical services. These partners receive only the information necessary to provide their specific services and are required to comply with our privacy standards.

4.2 Legal Obligations

If required to comply with a court order, government directive, or applicable law, we may be obligated to provide information to the relevant authorities.

4.3 Business Restructuring

In the event of a merger, acquisition, or transfer of business assets, your information may be transferred to the relevant party, provided that party is bound to follow the same privacy protection standards.

5 Cookie Policy

The 000ok.lat website uses cookies and similar technologies to improve your browsing experience. Cookies are small text files stored on your device.

5.1 Use of Cookies

• Essential cookies: To maintain core site functionality (login sessions, language preferences).
• Functional cookies: To remember your preferences and settings.
• Analytics cookies: To understand site usage patterns and improve services.

5.2 Cookie Controls

You can block or delete cookies by changing your browser settings. However, disabling essential cookies may disrupt some important site functionality.

6 Your Rights

You have the following rights regarding your personal information. Contact us to exercise these rights.

6.1 Right of Access

You have the right to receive a copy of the information we have collected about you. Upon request, we will provide this information within a reasonable time.

6.2 Right to Correction

If any information we hold about you is inaccurate or incomplete, you may request that it be corrected.

6.3 Right to Deletion

In certain circumstances you may request that your information be deleted. However, we may be obligated to retain certain information for a specified period due to legal requirements.

6.4 Right to Object to Processing

You may request to stop receiving promotional communications at any time. To do so, contact our support team directly.

7 Protection of Minors' Information

The 000ok platform strictly follows a 21+ age policy. We do not knowingly collect personal information from any minor. Age is verified during the registration process, and if a user is found to be under 21, their account will be closed immediately and any collected information will be deleted.

If you believe a minor is using our services, please notify our support team immediately.

8 International Data Transfers

Our servers and technology infrastructure may be located in various countries. Your information may be transferred outside Bangladesh. In such cases, we ensure that appropriate safeguards are applied to the transfer of data and that international data protection standards are followed.

9 Changes to This Policy

000ok reserves the right to update or change this Privacy Policy at any time. For significant changes, we will notify you through your registered contact method or display a notice on the website. Continued use of the platform after any changes will be considered acceptance of the updated Policy terms.

Pay attention to the date on this Policy — the "Last updated" date is shown at the top of the page.

10 Contact

If you have any questions or concerns about this Privacy Policy, or wish to submit a request to exercise your rights, please contact us:

Responding to privacy-related requests may require a reasonable amount of time. We will typically get back to you within business days.

11 Responsible Gaming and Privacy

000ok supports responsible betting practices. We may use information about your gaming patterns and behaviour to identify potentially problematic gaming patterns and to offer you support. Information is used for this purpose to protect you and promote responsible betting — never for advertising.

To learn more about responsible gaming, visit our Responsible Gaming page.