21+ | Safe and Responsible

000ok Responsible Gaming — Your Safety Is Our Priority

Gaming should be fun, not stressful. 000ok lets you enjoy betting in a safe, controlled, and healthy environment — with deposit limits, time-out, and self-exclusion tools.

What Is Responsible Gaming and Why It Matters

Responsible gaming means betting for entertainment, within your means, and with a healthy mindset. 000ok believes online betting is a recreational activity — but it can become a problem if left unchecked.

000ok has built a complete responsible gaming framework for betting users in Bangladesh. This includes deposit limit setting, loss limit setting, self-exclusion, and regular break features. These tools are in your own control and can be used from your account at any time.

Remember, playing at 000ok is only for those aged 21 and above. Opening an account for minors is strictly prohibited.

Seek help if you notice these signs

  • Continuously increasing bets to try to recover lost money
  • Being unable to stop playing or feeling uncomfortable when you do
  • Hiding your betting from family and friends
  • Sleep, work, or daily life being disrupted
  • Spending money meant for essential expenses on betting
  • Excessive worry or anxiety about betting

Our Protection Tools

000ok gives you several effective tools to control your own betting. These can be used directly from your account settings.

Deposit Limit Setting

Decide the maximum amount you will deposit per day, per week, or per month. Limits take effect immediately when set; a 7-day waiting period applies to increases.

Loss Limit Setting

Set a limit on how much you are willing to lose within a given period before you stop betting. Once the limit is reached, betting will stop automatically.

Time-Out

Temporarily suspend your account for anywhere from 24 hours to 30 days. During this time, login, betting, and deposits are not possible. Your account reactivates automatically when the period ends.

Self-Exclusion

If you feel betting is harming your life, request to close your account for 6 months or permanently. This decision takes effect almost immediately and is not easily reversed.

Session Time Limit

Set a limit on how long you play in a single session. When the set time is up, a notification will appear and confirmation will be required to continue.

Transaction History Review

View a complete history of all your deposits, withdrawals, and betting activity from your account. It is a simple way to understand your own spending patterns.

21+

For Those Aged 21 and Above Only

Age Verification and Minor Protection

You must be at least 21 years old to open an account at 000ok. Providing age verification information at registration is mandatory, and additional verification may be required at any time.

If there are underage members in your household, use parental control software on your device and keep your account password secure. Allowing a minor to use 000ok is strictly prohibited.

  • Age verification is mandatory at registration
  • Suspicious accounts are verified at any time
  • Underage accounts are closed and balances are returned
  • Parental controls are recommended to protect your family

How to Use the Protection Tools

000ok's responsible gaming settings are easy to use. Follow the steps below:

1

Log in to your account

Access your 000ok account with your username and password.

2

Go to account settings

Open the "Settings" or "Responsible Gaming" section from the profile menu at the top right.

3

Choose the tool you need

Select whichever you need — deposit limit, time-out, loss limit, or self-exclusion.

4

Set your limit and confirm

Enter the value you want and click the confirm button. Reducing a limit is immediate; increasing one requires a waiting period.

5

Contact support if you need help

For any issue, our team is available 24/7 via live chat or email to assist you.

Build Healthy Betting Habits

The most important tool for responsible gaming is your own awareness. Keep the following tips in mind:

  • Do not think of betting as a source of income — it is entertainment
  • Set a budget in advance and do not exceed it
  • Do not try to recover money you have lost
  • Avoid playing when you are stressed or feeling low
  • Take regular breaks and spend time on other activities
  • Review your spending history once a week
  • Talk openly with family or friends about your betting
  • Allocate your entertainment budget only after covering your daily essential expenses
  • Do not place bets while under the influence of alcohol or medication

Help and Contact

If you are experiencing any problems with betting, do not try to face them alone. 000ok's support team is always here for you.

24/7 Live Chat

Contact our support team in Bengali at any time. We are always ready to help with responsible gaming.

Email Support

Requests for self-exclusion or account closure can also be sent by email: [email protected]

FAQ Page

Visit our FAQ page for quick answers to common questions. It also includes detailed information on using responsible gaming tools.

Support Team Contact Information

[email protected]
24/7 Live Chat — support available in Bengali
Morning through late night, seven days a week

Go to Support

Responsible Gaming FAQs

Yes, 000ok offers a full self-exclusion feature. You can close your account for 6 months, 1 year, or permanently. This feature can be activated from your account settings or through the support team. During self-exclusion, login, betting, and deposits are completely disabled.

Yes, reducing or setting a new deposit limit takes effect immediately. However, a 7-day waiting period applies when increasing a limit. This policy protects you from overspending in a moment of emotion.

You must be at least 21 years old to open an account and place bets at 000ok. Age is verified at registration and identity documents may be requested for additional verification at any time. Accounts belonging to underage users will be closed.

A time-out is a temporary break — from 24 hours up to 30 days. Once the period ends, your account is reactivated automatically. Self-exclusion is a long-term decision — from 6 months to permanent — and is not easy to reverse. If betting feels like it is becoming a serious problem, self-exclusion is the right choice.

After self-exclusion is activated, contact the support team to request a withdrawal of any available balance in your account. For any questions, use live chat or email [email protected].

Speak directly in Bengali with 000ok's 24/7 live chat support. Our team is ready to help with self-exclusion, limit setting, and any account-related issues. You can also reach us by email: [email protected].

If a family member is struggling with excessive betting, have an open conversation with them. Contact our support team to request self-exclusion on their behalf. We will verify the relevant account and take the necessary steps.

Play Safe, Enjoy the Fun

Keep betting at 000ok as entertainment at all times. Reach out to our support team or FAQ page whenever you need help.

Contact Support View FAQ

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